This outcome covers the infrastructure and resources that ensure that the Organization can perform its corporate functions to effectively achieve its mission and goals. Achieving this outcome requires updating, streamlining, and strengthening management and administrative policies, processes, and systems to promote innovative, participatory, and relevant practices for advancing PAHO’s efficiency, transparency, and accountability. Specifically, the following actions will be implemented under this outcome:

1. Modernize, innovate, and streamline policies, processes, and systems to improve internal management, controls, and decision-making at all levels of PASB.
2. Continue to improve the budget and management of resources with greater efficiency and accountability.
3. Implement the People Strategy 2025–2030 to attract and retain top talent, fostering a respectful and nurturing work environment with greater individual accountability.
4. Enhance the results-based management (RBM) approach, covering all components of the RBM cycle, with a clearer PASB contribution to health outcomes and accountability for results and resources.
5. Strengthen the internal justice system to ensure an effective and agile response to misconduct, including intensified efforts to prevent and address sexual exploitation, sexual abuse, harassment, and fraud. To promote a respectful culture, the Organization will educate and sensitize personnel in preventing and responding to wrongdoing.
6. Strengthen procurement through market intelligence, strategic negotiation tactics, innovative contracting, and partner/supplier relationship management, while upholding strict ethical standards.
7. Implement sustainable environmental practices and policies aimed at reducing the carbon footprint of the Organization’s operations.
8. Ensure efficient investment in the modernization and maintenance of all PAHO premises.
9. Implement the IT strategy to work smarter, using new tools and with governance mechanisms in place, and apply artificial intelligence in PAHO processes by developing protocols, directives, and systems, including safety, ethical, and data protection considerations.
10. Strengthen enterprise risk management, compliance, and accountability to better support strategic decision-making and protect PAHO from financial and reputational harm.